Frequently Asked Questions (FAQ)

How long does a project last?

The length of time of a business consulting project varies and based on a number of factors including:

  • Business needs and challenges
  • Budget
  • Size of the team
  • Scope of the project

The length of our engagements varies from a few weeks for a quick assessment to a few months for enterprise change management and business transformation initiatives.

What problems does BDL typically solve?

Our engagements are designed to be flexible, targeted and modular to solve for client needs. We mix and match our organizational strategy, business process management, instructional design and training programs to develop the perfect solution for your goals. Please visit the case studies section on our website (https://branddatalab.com/industries/).

How is an engagement started and organized?

Although we customize just about everything to clients’ business needs and goals, the typical engagement is started and organized in the following ways:

  • Initial consultation meeting(s) to determine your goals and current business challenges.
  • If we require deeper information before or during building a proposal, we’ll have you sign a mutual NDA (non-disclosure agreement).
  • We’ll develop a proposal that includes a SOW (statement and scope of work), pricing, timelines and any options or recommendations.
  • Once the scope of the project is agreed, we’ll establish you in our systems for effective collaboration. (if applicable). This will also include a regular communications plan and milestone reporting.
  • Towards the end of the project, we’ll finalize knowledge transfer so the results are sustainable.
  • We will be in communication post deployment support.
Do you offer volume or loyalty discounts?

Even if you’re a new client, if the project scope is significant, we’ll build in volume discounts. These discounts will be clearly outlined in the proposal pricing.

What is value-based pricing?

A value-based pricing model sets the price of its offerings based on the value it generates for the customer, not on the cost of developing or maintaining the solution.

Do you provide free consultations?

We happy to answer your questions. To help us understand your needs better, we ask that you contact us. Schedule a 30 minutes free consultation on https://branddatalab.com/consult/.

Are you available 24/7 if I need any quick help using the service?

Normally we provide support via our Slack channel during regular business hours, but we have staff across multiple locations that can cover multiple time zones as well.

Will you help customize a solution for our business?

Of course. The implementation for your business needs is entirely custom and is set out during the objective setting exercise we undertake. Schedule a 30 minutes free consultation on https://branddatalab.com/consult/.

Do you keep customers up to date?

Yes. It’s our duty and privilege to keep our clients fully informed of account related information, service updates and important announcements.

What is your billing policy?

Billing policy is different for each contract and is specified in the contract. Typical engagement will have a startup payment, followed by invoicing twice a month.

What is your privacy policy?

Our privacy policy is available on our website (https://branddatalab.com/privacy-policy/).

Is there a contract for your services?

A master services agreement for services including the scope of services will be signed by both BDL and the client prior to commencement of work.

Do you store my credit card information?

BDL does not store your credit card information as we use a commercial payment gateway to process all payments.

Can’t we buy and implement the individual services ourselves?

Well, of course, you can.

Are there any hidden costs?

No.

Which software development services do you provide?

We provide our clients across the globe with development services including Development, data extraction and integration, enterprise management solutions and AI/ML.

What are your main technologies?

Our technologies include Fullstack, Microsoft Azure – Cloud, AWS- Cloud, Cloud – Google (GCP), AI/ML/DL and Data Engineering. Please visit the expertise page on our website to know more (https://branddatalab.com/expertise/).

What details should I provide in a project specification?

There are no specific guidelines. All you have to do is tell us what product you want to build and what functionalities you need. Anyway, we highly recommend to clearly define what exactly you plan on building.

What will happen after first contact?

A standard way of starting cooperation with client can be described in a few steps: Discovery call, Defining needs, Contract signing, Project kick-off, Development phase Summary Possibility of a long term agreement.

What are the main industries we serve?

To provide the best services in the market we mainly focus our software development services on product development for several primary industries, with the primary focus on CPG and Healthcare verticals:

1. Consumer Packaged Goods
2. Healthcare
3. Retail
4. Oil and Gas
5. Legal
6. Education
7. Infrastructure
8. Hospitality
9. Insurance
10. Media

How do we assure privacy and confidentiality?

We sign NDAs and Confidentiality Agreements as required by the client. All our staff are bound by company Confidentiality and Non-Disclosure clauses. Additionally, for sensitive projects, we can sign custom NDAs.

How will AI benefit my business?

By augmenting robots with cognitive abilities, a company can achieve end-to-end process automation. In other words, they can automate tasks that previously required human input. This means that workers are able to focus their time on projects that benefit from their unique skillset and expertise.

What is the problem you plan to solve with AI?

The main thing in this case is to start by defining the problem. What is the company looking for? Is it a machine learning model that can solve it? Is it known specifically what AI systems will be used for? It is important, on one hand, to detect which types of activities are being inefficient or human capital intensive, and on the other hand, to determine how AI and ML systems can mitigate these problems.

How will AI be integrated with the company’s overall strategy?

AI should not be implemented as a stand-alone technology, but as an integrated solution that enters into synergy with all areas of the company to maximise productivity and results. The company must ask itself if the AI model will be able to work together with the rest of the parties and identify what problems may arise.

What are the benefits of Using AI technology?

Error Reduction, Faster Decision, Digital Assistance, Automating customer interactions, Real-time assistance, Data Mining/Extraction and integration. Please visit the case studies section on our website for more insights (https://branddatalab.com/industries/).